1. Information We May Collect
Depending on how you use FaithRide, we may collect or process information including:
- Name and account profile information;
- Email address and telephone number;
- Date of birth and age-related eligibility information;
- City, state, country, and service-area information;
- Account roles, such as Rider, Driver, or Supporter;
- Profile photographs;
- Trip requests, pickup and destination information;
- GPS, location, routing, and mileage information;
- Ride history, trip status, and transaction information;
- Payment-related information handled through third-party processors;
- Driver application and compliance information;
- Driver license, registration, insurance, background-check, or similar documentation;
- Supporter contribution information;
- Transportation assistance eligibility information;
- Veteran-status verification documentation when voluntarily submitted;
- Disability or functional transportation self-certification information;
- Support requests, reports, complaints, or communications with FaithRide;
- Technical, device, browser, login, and security-related information.
2. Transportation Assistance Information
FaithRide may offer supporter-funded transportation assistance, including Senior Ride Support, Veterans Ride Support, Disability Ride Support, Church and Christian Event Ride Support, and other approved assistance programs.
Providing assistance-related information is voluntary and is not required to create or maintain a regular FaithRide Rider account.
Senior Assistance
Senior eligibility may be determined using the date of birth already provided during account registration. Riders who appear eligible may choose whether they want to be considered for Senior Ride Support.
Veterans Assistance
Riders who voluntarily request Veterans Ride Support may be asked to provide reasonable documentation showing veteran status. FaithRide asks users to avoid including unnecessary sensitive information in submitted documents whenever possible.
Disability Ride Support
Riders may voluntarily indicate that a disability or functional limitation substantially affects their ability to drive or independently access transportation.
FaithRide does not require a specific diagnosis or detailed medical history as part of the standard Disability Ride Support request. FaithRide may use reasonable self-certification and other appropriate review procedures.
A Rider's participation in or application for Disability Ride Support does not affect the Rider's ability to maintain a regular FaithRide account or use a personal payment method.
3. How FaithRide Uses Information
FaithRide may use personal information for purposes including:
- Creating and managing user accounts;
- Verifying email addresses and account credentials;
- Connecting Riders and Drivers;
- Processing ride requests and trip status updates;
- Providing navigation, routing, and location-based functionality;
- Processing payments and supporter contributions;
- Administering transportation assistance eligibility and funding;
- Reviewing Driver applications and required documentation;
- Providing receipts, notifications, and account communications;
- Preventing fraud, abuse, misuse, or unauthorized access;
- Investigating safety, conduct, or assistance-program concerns;
- Providing customer support;
- Maintaining and improving the Platform;
- Complying with applicable legal obligations;
- Protecting FaithRide, its users, and third parties.
4. Location and Trip Information
FaithRide may process location information when necessary to provide rideshare functionality, such as determining pickup locations, destinations, Driver availability, route distance, trip progress, and service coverage.
Drivers may be required to share location information while online, accepting ride requests, traveling to pickup locations, or providing a ride.
Location information may be generated using GPS, mobile devices, mapping providers, routing services, or other technologies and may occasionally be delayed or inaccurate.
5. Payments and Financial Information
FaithRide uses third-party payment processors, such as Stripe, to process payment methods, ride charges, supporter contributions, refunds, and related transactions.
FaithRide does not directly store complete payment card numbers. Payment processors may collect and process financial information under their own privacy policies and security practices.
FaithRide may retain transaction-related information such as payment status, amount, transaction identifiers, ride references, contribution purpose, and payment receipt information.
6. Driver Information and Documentation
Drivers may be required to provide information and documentation necessary for Driver onboarding, compliance, safety, or legal requirements.
This may include:
- Driver license information;
- Vehicle registration;
- Insurance documentation;
- Background-check information or consent;
- Vehicle information;
- Other required compliance records.
Driver documentation may be reviewed by authorized FaithRide personnel or approved third-party providers.
7. How Information May Be Shared
FaithRide may share information when reasonably necessary to operate the Platform or comply with applicable law.
This may include sharing information with:
- Payment processors;
- Cloud-hosting and storage providers;
- Authentication providers;
- Mapping, routing, and geolocation providers;
- Email and communications providers;
- Background-check or compliance providers;
- Security, fraud-prevention, or technical service providers;
- Government agencies or law enforcement when legally required;
- Professional advisors when reasonably necessary.
FaithRide may also share limited information between Riders and Drivers when reasonably necessary to arrange and complete a ride.
Drivers should not receive a Rider's medical diagnosis, veteran verification document, or other unnecessary sensitive eligibility information solely because they are providing a ride.
8. Sale of Personal Information
FaithRide does not sell personal information for monetary consideration.
FaithRide may use service providers and technology partners that process information on FaithRide's behalf as described in this Privacy Policy.
9. Data Security
FaithRide uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
Such safeguards may include authentication controls, access restrictions, encrypted communications, cloud-security tools, monitoring, and other reasonable security practices.
However, no Internet, mobile, cloud, electronic storage, or electronic transmission system can be guaranteed to be completely secure. Cyberattacks, phishing, malware, credential theft, unauthorized access, software vulnerabilities, or other security incidents may occur despite reasonable safeguards.
Users should protect their passwords and promptly notify FaithRide if they suspect unauthorized access to their accounts.
10. Data Retention
FaithRide may retain personal information for as long as reasonably necessary to operate the Platform, administer accounts and rides, maintain transaction records, comply with legal or financial requirements, resolve disputes, prevent fraud, support safety, or administer transportation assistance programs.
Sensitive verification information should not be retained longer than reasonably necessary for its legitimate purpose, subject to applicable legal, operational, security, or recordkeeping requirements.
11. User Choices and Requests
Depending on applicable law and the nature of the request, users may contact FaithRide to ask about their personal information or request correction, access, deletion, or other available privacy rights.
FaithRide may need to verify the identity of the person making a privacy request before processing it.
Certain information may need to be retained even after a request when reasonably necessary to comply with legal obligations, complete transactions, prevent fraud, maintain security, resolve disputes, or exercise or defend legal rights.
Privacy requests may be submitted to: support@faithride.org .
12. Children
FaithRide accounts are intended for individuals who are at least 18 years old.
FaithRide does not knowingly permit children under 18 to independently create Rider, Driver, or Supporter accounts.
13. Third-Party Services and Links
FaithRide may rely on or link to third-party services, including payment processors, mapping providers, cloud services, authentication providers, or other technology providers.
Third parties may maintain their own privacy policies and practices. FaithRide does not control every aspect of third-party systems.
14. Security Incidents and Legal Notices
If FaithRide becomes aware of a security incident involving personal information, FaithRide will investigate and respond as reasonably appropriate and will provide notices when required by applicable law.
FaithRide may cooperate with lawful investigations, court orders, government requests, or other legal processes when legally required.
15. Changes to This Privacy Policy
FaithRide may update this Privacy Policy from time to time to reflect changes in technology, Platform features, transportation assistance programs, business operations, legal requirements, or privacy practices.
When changes are made, FaithRide will update the Effective Date above and may provide additional notice when appropriate or required by law.
16. Contact FaithRide
For privacy questions, requests, or concerns, contact:
Email: support@faithride.org