Our Mission
FaithRide is a Christian-based ridesharing platform. We strive to provide safe, respectful, and modest transportation rooted in Christian values. All users agree to uphold this environment while using the Platform.
Applies to Everyone
- Respect & Modesty: No profanity, harassment, vulgar/explicit language, or lewd conduct. Modest attire is required (shirts and footwear required; avoid explicit or see-through content).
- Prohibited Items/Behavior: No open containers of alcohol, illegal drugs, weapons, or unlawful activity in vehicles.
- Faith Environment: Vehicles may have Christian music, symbols, or Scripture verses. By using FaithRide, you acknowledge and accept this environment.
- Privacy & Space: Respect personal space. No unwanted physical contact or coercive proselytizing. Prayer or faith conversations should be by mutual consent only.
- Honesty: Provide truthful information when creating an account, requesting a ride, making a contribution, reporting an incident, or requesting transportation assistance.
- Nondiscrimination: Treat others with dignity and respect. Do not unlawfully discriminate based on disability, race, color, national origin, sex, or any other characteristic protected by applicable law.
- Account Integrity: Do not impersonate another person, misuse another user's account, or knowingly provide false identity, trip, payment, eligibility, or verification information.
Riders – Quick Guide
- Be ready at pickup; after a brief grace period, wait-time or cancellation fees may apply.
- Seatbelts for all passengers; child/booster seats must be provided by the Rider when required by law.
- No rides to/from nightclubs, bars, or taverns (mission-aligned destination restriction).
- Respect your Driver’s vehicle and property; no vandalism, littering, or smoking.
- Report safety or conduct concerns in-app or at support@faithride.org.
Transportation Assistance – Program Conduct
FaithRide may provide supporter-funded transportation assistance to eligible Riders through Senior, Veteran, Disability, Church and Christian Event, and other approved assistance programs.
- Participation is optional: Requesting transportation assistance is voluntary and is not required to maintain or use a regular FaithRide Rider account.
- Use assistance honestly: Riders must provide truthful information when requesting or using supporter-funded transportation assistance.
- Use only your own eligibility: Do not use another person's assistance eligibility or knowingly allow another person to improperly use yours.
- 20-mile assistance limit: Supporter-funded rides are generally limited to an estimated pickup-to-destination route distance of no more than 20 miles unless FaithRide expressly approves an exception.
- Do not manipulate trip information: Do not intentionally change, divide, falsify, or manipulate pickup, destination, mileage, eligibility, or other information for the purpose of bypassing FaithRide assistance-program restrictions.
- Funding is not guaranteed: Assistance approval does not guarantee a free or funded ride. Supporter funding depends on available funds, Driver availability, service coverage, trip eligibility, and applicable program requirements.
- Personal payment remains available: Riders may use an available personal payment method when assistance is pending, unavailable, exhausted, or the requested trip does not qualify for supporter funding.
Drivers – Quick Guide
- Maintain a valid driver’s license, current registration, and rideshare-appropriate or commercial auto insurance that complies with all laws. You are responsible for insurance that covers you and your passengers while using FaithRide.
- Keep your vehicle roadworthy, clean, and safe (brakes, tires, lights, etc.).
- Follow all traffic laws; seatbelts required for every rider, every trip.
- You may decline or end a trip safely for Code violations (intoxication, harassment, lewd conduct, weapons, serious safety risks). Never refuse service based on protected traits such as race, religion, disability, or national origin.
- Accommodate service animals as required by law and be courteous with accessibility needs (time for mobility devices, safe curbside drop-off, etc.).
- Disability dignity and privacy: Do not ask a Rider to disclose a medical diagnosis or attempt to determine whether a disability is legitimate based on appearance. A disability may not always be visible.
- Assistance-program concerns: Drivers may report objectively observed conduct that reasonably suggests misuse of a supporter-funded assistance program. Drivers must not confront, embarrass, harass, diagnose, or discriminate against a Rider because the Rider uses Senior, Veteran, Disability, or other FaithRide assistance. FaithRide is responsible for reviewing eligibility concerns.
- Promptly report serious incidents or crashes to law enforcement (when appropriate) and to support@faithride.org.
Supporters – Quick Guide
- Contributions are intended to support FaithRide's designated transportation assistance purposes.
- Supporters must provide accurate information when making contributions or using a FaithRide Supporter account.
- Supporters may select among available FaithRide support funds, but a contribution does not give the Supporter control over the selection of a particular Rider or Driver unless FaithRide expressly provides such a program.
- FaithRide determines eligibility and administration of supporter-funded rides according to applicable program rules and available funds.
- Supporters must respect the privacy and dignity of Riders receiving transportation assistance.
Service Window & Pricing Basics
- Service hours: 5:00 AM – 11:00 PM local time (unless otherwise announced in your area).
- Minimum fare: $10 per ride; mileage-based fare applies when it exceeds $10.
- Payments: All payments are processed by third-party providers. FaithRide deducts a platform service fee from Driver payouts as described in the Terms of Service.
This section is only a summary. For full details, please review the Terms of Service.
Account & Digital Safety
- Protect your FaithRide password and account credentials and do not knowingly allow unauthorized persons to use your account.
- Promptly report suspected unauthorized access to your FaithRide account.
- Do not attempt to hack, disrupt, damage, manipulate, or gain unauthorized access to FaithRide systems or another user's account.
- Do not intentionally bypass Platform security, payment controls, assistance eligibility controls, mileage restrictions, or other technical safeguards.
- Do not knowingly introduce malicious software, code, files, or other material intended to interfere with FaithRide or its users.
- If you notice an apparent fare, payment, trip, location, assistance balance, eligibility, or other digital error, report it rather than intentionally exploiting it.
Reporting, Assistance Concerns & Appeals
If you experience or witness unsafe, inappropriate, fraudulent, or potentially abusive conduct, use available in-app reporting tools or email FaithRide at support@faithride.org.
Drivers may report objectively observed conduct that reasonably suggests misuse of a supporter-funded assistance program. Reports should focus on specific conduct or facts, not assumptions about a Rider's disability, medical condition, age, veteran status, appearance, or other protected characteristic.
FaithRide may review available information before taking action and may issue warnings, assistance-program restrictions, temporary suspensions, or account deactivation when reasonably appropriate.
A report does not automatically prove misconduct. FaithRide may consider the circumstances, available records, repeated patterns, and other relevant information before making a decision.
Users may contact FaithRide Support to request clarification or appeal an assistance-program or account enforcement decision.
Technology & Platform Limitations
FaithRide relies on mobile devices, Internet access, GPS, mapping, payment processors, cloud services, email systems, and other technologies that may occasionally be delayed, unavailable, or inaccurate.
Users should not intentionally exploit an apparent software, fare, payment, location, mileage, account, or assistance-program error. If you notice a significant digital or system issue, report it to FaithRide Support.
For fuller information about technical limitations, cybersecurity risks, privacy, and third-party services, review the Terms of Service.
Legal Snapshot
FaithRide is a Christian-based technology platform that connects Riders with independent contractor Drivers and allows Supporters to contribute to designated transportation assistance programs.
Transportation assistance is optional, subject to eligibility and available funds, and does not guarantee a free or funded ride. Supporter-funded rides are generally limited to qualifying trips of no more than 20 miles from pickup to destination unless FaithRide expressly approves an exception.
FaithRide is not an emergency or medical transportation service. Nondiscrimination and accessibility laws apply, and enforcement decisions should be based on conduct and applicable program requirements, not on assumptions about protected characteristics.
For binding legal terms covering payments, privacy, cybersecurity, transportation assistance, arbitration, liability, suspension, and other Platform matters, please read the Terms of Service.
View Full Terms