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Effective Date: September 13, 2026
Welcome to FaithRide, a Christian-based rideshare platform that connects Riders with independent Driver partners and allows Supporters to contribute funds toward eligible transportation assistance programs. By creating an account, submitting information, making a contribution, requesting or providing a ride, or otherwise using the FaithRide website, mobile application, or services (collectively, the “Platform”), you agree to these Terms of Service.
Certain FaithRide programs are optional, including supporter-funded transportation assistance. Providing information to request such assistance is voluntary and is not required to create or use a regular FaithRide account.
FaithRide promotes a Christ-centered environment. All users, including Riders, Drivers, and Supporters, agree to:
FaithRide may suspend or terminate accounts that violate these principles.
Drivers are independent contractors, not employees, agents, or representatives of FaithRide. Drivers:
FaithRide only provides a technology Platform that connects Riders and Drivers.
Drivers must maintain valid vehicle insurance that complies with all state and local laws and is appropriate for rideshare or transportation-for-hire activity. Because many personal auto policies do not cover commercial or rideshare use, Drivers are responsible for obtaining:
Drivers must also maintain a valid driver’s license, current vehicle registration, and any other permits required by law. FaithRide may request proof of insurance or licensing and may deactivate Drivers who fail to provide or maintain valid documentation.
FaithRide is a technology Platform only. FaithRide does not own vehicles, does not provide transportation services, and does not control Drivers or Riders. Each trip is a private agreement between the Rider and the Driver.
By using the Platform, Riders and Drivers acknowledge and agree that transportation inherently involves risks, including accidents, injuries, property damage, vehicle malfunction, crime, and misconduct by other parties. Users voluntarily assume all such risks.
To the fullest extent permitted by law, FaithRide, its owners, officers, employees, and affiliates are not liable for any:
Drivers are solely responsible for the safe operation of their vehicles and for the conduct of their passengers while in their vehicles. Riders are responsible for their own conduct and for securing their own personal belongings.
All payments are processed securely through third-party providers (such as Stripe). FaithRide does not directly store card numbers. By using the Platform, you authorize FaithRide and its payment processors to charge your selected payment method for fares, fees, and applicable taxes.
FaithRide may make supporter-funded transportation assistance available through programs including Senior Ride Support, Veterans Ride Support, Disability Ride Support, Church and Christian Event Ride Support, and other assistance programs established by FaithRide.
Participation in FaithRide Transportation Assistance is voluntary. Riders are not required to request assistance or provide assistance-related information in order to create a FaithRide account, request regular rides, or use an available personal payment method.
Supporter-funded transportation assistance is intended primarily for local transportation. Unless FaithRide expressly approves an exception, a ride using supporter funds must have an estimated pickup-to-destination route distance of no more than thirty (20) miles.
The 20-mile limit is intended to keep supporter-funded transportation practical and financially sustainable so that available contributions can assist more eligible Riders. FaithRide may determine trip distance using the routing or mapping services available through the Platform.
If a requested trip exceeds the applicable 20-mile assistance limit, the trip will normally not qualify for supporter-funded assistance. The Rider may still request the ride using an available personal payment method, subject to FaithRide's normal service area and ride requirements.
Senior Ride Support may be available to Riders who meet FaithRide's applicable age requirement. Age eligibility may be determined using the date of birth provided by the Rider. An eligible Rider must voluntarily request or accept participation before Senior Ride Support is applied.
Riders requesting Veterans Ride Support may be required to provide reasonable documentation establishing veteran status. Riders should avoid submitting unnecessary sensitive information. Submission of documentation does not itself constitute approval.
A Rider may voluntarily request Disability Ride Support when a disability or functional limitation substantially affects the Rider's ability to drive or independently access transportation.
FaithRide does not require a Rider to disclose a specific medical diagnosis or detailed medical history as part of the standard Disability Ride Support request. FaithRide may use reasonable self-certification and other appropriate eligibility procedures to administer the program.
Requesting Disability Ride Support does not affect a Rider's ability to maintain a regular FaithRide account or request rides using an available personal payment method.
Church and Christian Event Ride Support may be available for qualifying transportation to approved churches, ministries, worship services, Bible studies, prayer gatherings, Christian events, or other destinations or activities FaithRide determines are consistent with the purpose of the applicable supporter fund.
Riders must provide truthful information when requesting or using transportation assistance. Intentional fraud, material misrepresentation, use of another person's eligibility, manipulation of pickup or destination information to avoid program restrictions, or other intentional misuse of supporter-funded assistance may result in review, denial, suspension, or termination of assistance privileges.
FaithRide may investigate reports of suspected misuse before taking assistance-related enforcement action. Suspension or denial of transportation assistance does not automatically terminate a Rider's regular FaithRide account unless separate grounds for account suspension or termination exist.
Drivers authorize FaithRide to request or conduct background and driving-record checks where permitted by law. FaithRide may deny or deactivate Driver accounts based on safety-related or disqualifying information.
FaithRide respects the privacy of its users and seeks to collect and use personal information only as reasonably necessary to operate, secure, and improve the Platform, provide transportation-related services, administer accounts and assistance programs, process payments, support users, promote safety, prevent fraud, and comply with applicable law.
Depending on how a user interacts with FaithRide, information collected or processed may include name, email address, telephone number, date of birth, city and state, account information, profile information, trip and location information, payment-related information, Driver documentation, and other information voluntarily submitted through the Platform.
Riders who choose to request supporter-funded transportation assistance may voluntarily provide information relating to age eligibility, veteran status, or a disability or functional transportation limitation. Providing this information is optional and is not required to create or maintain a regular FaithRide account.
FaithRide seeks to collect only information reasonably necessary to evaluate or administer an assistance request. Riders requesting Disability Ride Support are not required as part of the standard application process to disclose a specific medical diagnosis or detailed medical history.
Riders requesting Veterans Ride Support may be asked to submit reasonable documentation establishing veteran status. Users should avoid submitting unnecessary sensitive information when providing verification documents.
Assistance-related information may be used for eligibility review, program administration, fraud prevention, safety, support, legal compliance, and other purposes reasonably necessary to operate the applicable assistance program.
FaithRide seeks to limit access to sensitive assistance and verification information to authorized persons who reasonably need access for those purposes. Drivers should not receive medical diagnoses or unnecessary eligibility documentation merely because they are providing a ride.
FaithRide may use third-party service providers for functions such as payment processing, cloud hosting, authentication, mapping and geolocation, email or communications, document storage, security, background checks, and other Platform operations. Information may be shared with such providers when reasonably necessary for them to perform services for FaithRide or as otherwise permitted or required by law.
FaithRide does not sell personal information for monetary consideration. FaithRide may also disclose information when reasonably necessary to protect users or the Platform, investigate fraud or security incidents, comply with applicable law or lawful legal process, or respond to emergencies.
FaithRide uses reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no Internet, mobile, cloud, electronic storage, or transmission system can be guaranteed to be completely secure.
Users acknowledge that electronic services involve inherent security and privacy risks, including the possibility of unauthorized access, account compromise, phishing, malware, cyberattacks, or other security incidents, despite reasonable safeguards.
If FaithRide becomes aware of a security incident involving personal information, FaithRide will respond and provide notices when required by applicable law.
Additional information concerning FaithRide's privacy practices, including applicable privacy rights, retention practices, and choices regarding personal information, may be provided in the FaithRide Privacy Policy.
FaithRide depends on Internet connectivity, cellular networks, GPS, mapping and routing services, cloud infrastructure, payment processors, authentication services, email and communications providers, user devices, and other technologies and third-party systems.
FaithRide does not guarantee that the Platform will always be uninterrupted, available, error-free, completely accurate, or free from delays or technical problems. Users acknowledge that technology may occasionally fail, become unavailable, operate slowly, or produce delayed, duplicated, incomplete, or inaccurate information.
Examples may include:
FaithRide will seek to investigate and correct material Platform errors when reasonably possible. A temporary display, calculation, system message, fund balance, fare, eligibility status, or other digital error does not create an entitlement to a benefit, payment, fare, refund, or supporter-funded ride that would not otherwise apply under FaithRide's actual records and program requirements.
To the fullest extent permitted by applicable law, FaithRide is not responsible for losses caused solely by circumstances outside its reasonable control, including telecommunications outages, third-party service failures, widespread Internet disruptions, natural disasters, malicious cyberattacks, or similar events, except where responsibility cannot lawfully be excluded.
Users should promptly notify FaithRide if they discover an incorrect charge, unauthorized account activity, materially inaccurate trip or account information, suspected security incident, or other significant Platform problem.
Users are responsible for taking reasonable steps to protect their FaithRide accounts and for providing materially accurate information when using the Platform.
FaithRide relies on third-party providers for certain Platform functions, which may include payment processing, mapping and routing, geolocation, authentication, cloud hosting and storage, email and communications, background checks, security services, and other operational functions.
Third-party providers operate their own systems and may maintain their own terms, privacy practices, service limitations, and security measures. FaithRide does not control every aspect of third-party systems and cannot guarantee their uninterrupted availability, accuracy, or performance.
An interruption or error involving a third-party provider may temporarily affect FaithRide functionality. FaithRide will make reasonable efforts to address Platform issues within its control.
FaithRide is not an emergency transportation service, ambulance service, medical transportation provider, law-enforcement service, or emergency-response service.
Users should not rely on FaithRide when immediate medical, police, fire, rescue, or other emergency assistance is required. In an emergency, call 911 or the appropriate local emergency service.
FaithRide Transportation Assistance programs, including Senior, Veteran, Disability, and Church or Christian Event Ride Support, are intended for ordinary eligible transportation and do not represent medical transportation or emergency-care services.
Drivers are not required to provide medical care or perform services for which they are not properly trained, licensed, or legally authorized.
FaithRide is committed to treating Riders, Drivers, Supporters, and other users with dignity and respect and to complying with applicable nondiscrimination and accessibility laws.
Users may not unlawfully discriminate against another person based on disability, race, color, national origin, sex, or any other characteristic protected by applicable law.
Drivers must comply with applicable legal requirements concerning passengers with disabilities, including requirements relating to service animals and reasonable accessibility assistance where required by law.
A Rider's disability, participation in Disability Ride Support, or use of another FaithRide assistance program must not by itself be treated as misconduct, fraud, or a reason to provide inferior service.
Drivers may report objectively observed conduct that reasonably suggests misuse of a FaithRide assistance program. Drivers should not attempt to diagnose a Rider, demand medical information, determine whether a disability is visible, or confront a Rider regarding the legitimacy of a disability. Eligibility determinations and investigations are handled by FaithRide.
Users agree to first contact FaithRide at support@faithride.org to attempt to resolve any disputes informally.
If a dispute cannot be resolved informally, you agree that any claim or controversy arising out of or relating to your use of the Platform will be resolved by binding arbitration in the State of Texas, rather than in court, and that you waive any right to a jury trial or to participate in a class action.
FaithRide may review, restrict, suspend, or terminate an account or specific Platform privilege when reasonably appropriate for safety, security, suspected fraud, material violations of these Terms or the Code of Conduct, legal requirements, or protection of users or the Platform.
Grounds for action may include:
FaithRide may deny, suspend, or terminate a Rider's eligibility for a particular transportation assistance program without automatically suspending or terminating the Rider's regular FaithRide account.
For example, a Rider whose assistance eligibility is pending, denied, suspended, or terminated may generally continue to request ordinary FaithRide rides using an available personal payment method unless separate grounds exist to restrict the Rider's account.
When reasonably appropriate, FaithRide may review reports and available information before making a final assistance-program determination. Users may contact FaithRide Support regarding an account or assistance-program decision.
FaithRide may take immediate temporary action when reasonably necessary to address an urgent safety, security, fraud, legal, or Platform-integrity concern.
FaithRide may update these Terms from time to time to reflect changes in the Platform, transportation assistance programs, technology, business operations, safety practices, legal requirements, or other circumstances.
When these Terms are updated, FaithRide will revise the Effective Date displayed above and may provide additional notice when appropriate or required by law.
If an update requires renewed consent under applicable law or FaithRide's procedures, users may be required to review and accept the updated Terms before continuing to use certain Platform features.
For questions, support, or legal notices, contact us at: support@faithride.org.